Public File
Radio in the UK is regulated by law, by the Office for Communications (OFCOM) and we are committed to ensuring total compliance with the requirements of our licence. This file contains information about the provision of licensed services, in accordance with guidelines as drawn up and, from time to time, revised by Ofcom.
We welcome all comments about our programming and output. You can contact us using the details below.
Programming
Since 2007, Hope FM has been the Community Radio Station for Bournemouth, Dorset.
Our programming reflects both our community and our Christian ethos, delivering radio with a positive message. We aim to inform, enrich, and entertain.
Playlist
Hope FM brings you a mix of music, from our core playlist of modern Contemporary Christian and Worship and also mainstream nostalgic classics from the 70s, 80s, and 90s, and a range of specialist music shows.
Programming Team:
Programme Controller: Daniel Withey
Complaints
If you would like to comment or make a complaint about Hope FM, please email office@hopefm.com; providing details of your comment or complaint, and our team will help with your enquiry.
If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint.
Station Contact Details
Programme Controller: Daniel Withey
Station Founder: Blair Crawford
Chair of Trustees: Gordon Thorn
General Enquiries: office@hopefm.com
Address: Hope FM, Emberton House, Yeomans Way, Bournemouth, BH8 0BP
Phone: 01202 569239
OFCOM (Office of Communications) is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. Information for consumers and information regarding this station is available on their website www.ofcom.org.uk
If listeners wish to report any Pirate Radio interference to Ofcom this can now also be done directly by accessing: http://ask.ofcom.org.uk/help/radio/pirates
Hope FM Policies
1. Code of Conduct
Introduction
Hope FM is committed to fostering a positive, respectful, and professional environment for our staff, volunteers, presenters, and the community we serve. This Code of Conduct outlines the standards of behaviour expected from all individuals representing Hope FM, whether on-air, online, or in person. It ensures that our Christian ethos, values, and mission are upheld in all aspects of our work and is aligned with OFCOM’s Broadcasting Code.
General Conduct
Professionalism and Integrity
All staff, volunteers, and presenters are representatives of Hope FM. It is essential to conduct oneself with professionalism, integrity, and kindness in all interactions, both within the organisation and with the broader public.
Respect for Others
Everyone must treat colleagues, listeners, interviewees, and guests with respect and dignity, regardless of their beliefs, backgrounds, or views.
Reflecting Hope FM’s Mission
Every action should reflect Hope FM’s mission to promote positive, uplifting, and ethical content in line with our Christian foundation. All behaviour must also comply with OFCOM’s Broadcasting Code, especially regarding decency, fairness, and privacy.
Interaction with the Public
Maintaining Professionalism
Professionalism must be maintained at all times when interacting with listeners, interviewees, and community members, both on-air and off-air. This includes being polite, attentive, and respectful, ensuring everyone is treated fairly.
Respect for Privacy
Privacy must be respected, and private or sensitive information should not be disclosed without explicit authorisation, which is in line with OFCOM’s rules on privacy.
Cultural and Religious Sensitivity
Individuals must be culturally and religiously sensitive, ensuring that interactions and content are free from bias or discrimination.
Handling Vulnerable Audiences
When dealing with vulnerable audiences, such as children or those with specific needs, extra care must be taken to comply with OFCOM’s guidelines on protecting the audience from harm and offence.
Interview & Research Ethics
Honesty in Representation
When conducting interviews, ensure that the interviewee's voices and views are represented honestly and accurately. Avoid leading questions or attempts to manipulate responses.
Obtaining Consent
Explicit permission from interviewees must be obtained before recording or broadcasting their comments. Interviewees should be fully informed of how their words will be used.
Balanced Reporting
Balanced reporting is essential, particularly when discussing sensitive topics such as religion or politics. Per OFCOM rules, multiple perspectives must be presented respectfully and remain impartial in political content.
Ethical Research
Use reputable sources and ensure all content is fact-checked for accuracy and fairness. OFCOM regulations require that content not materially mislead the audience.
Professional Boundaries
Maintain Boundaries
Maintain professional boundaries with colleagues and the public, ensuring that personal relationships do not interfere with work responsibilities.
Conflict of Interest
Disclose any potential conflicts of interest, whether personal, financial, or relational, that could influence your work with Hope FM.
Accepting Gifts
Refrain from accepting gifts or hospitality that could affect your judgement or create a sense of obligation.
Dress Code & Presentation
On-Air Appearance
Presenters must maintain a neat, professional appearance while on-air, reflecting the standards and values of Hope FM.
Public Representation
When representing Hope FM at community events or public engagements, all staff and volunteers are expected to dress appropriately and behave in a manner that reflects well on the organisation.
Use of Hope FM’s Resources
Responsible Use
Hope FM’s equipment, technology, and resources will be used responsibly and solely for professional purposes. Do not use station resources for personal gain or unauthorised projects.
Online Engagement
When engaging with the public or sharing content online, follow the Hope FM Social Media Policy. Avoid posting any content that may harm the station’s reputation or be seen as unprofessional or discriminatory.
Upholding Christian Values
Content Standards
All content broadcast or published through Hope FM must reflect our Christian values. Content that could be considered offensive, divisive, or harmful to listeners should be avoided per OFCOM’s guidelines on harm and offence.
Respect for Christian Principles
Presenters and staff must respect Christian principles in all communication and behaviour, ensuring that the tone and content of broadcasts align with Hope FM’s mission.
Ethical Responsibility
Individuals are expected to maintain a high standard of ethical responsibility and promote truth, integrity, and compassion when presenting, reporting, or participating in any aspect of station work.
Addressing Concerns and Complaints
Internal Reporting
If any individual feels that a colleague, presenter, or volunteer has violated this Code of Conduct, they are encouraged to report the issue confidentially to management. All concerns will be investigated fairly and without prejudice.
Public Complaints
In cases where a member of the public raises concerns regarding Hope FM’s content or the behaviour of staff or volunteers, the complaint must be taken seriously and addressed in a timely and respectful manner. Management will oversee the resolution process.
Compliance with OFCOM
All complaints and concerns must be handled in accordance with OFCOM’s procedures for complaints handling, ensuring transparency and fairness.
Disciplinary Action
Non-Compliance
Failure to comply with this Code of Conduct will result in appropriate disciplinary action, ranging from a verbal warning to termination of role or employment, depending on the severity of the breach.
Fair Resolution
Any misconduct will be resolved transparently, with a focus on restoring professional relationships and ensuring adherence to Hope FM’s values and OFCOM’s regulatory standards.
Review and Updates
Annual Review
This Code of Conduct will be reviewed annually to ensure it remains relevant and up-to-date. All staff and volunteers will be informed of any changes or updates.
Acknowledgement of Understanding
All individuals representing Hope FM must acknowledge their understanding of and commitment to this Code of Conduct and the relevant OFCOM regulations.
2. Hope FM Ethical Guidelines Policy
Introduction
Hope FM is committed to upholding the highest ethical standards in all aspects of its work, including broadcasting, social media, research, and public interactions. This Ethical Guidelines Policy outlines the principles and expectations for staff, volunteers, and presenters to ensure that all actions reflect Hope FM’s Christian values and comply with OFCOM’s regulations. We aim to promote integrity, respect, and responsibility in all interactions and content produced by Hope FM.
Principles of Ethical Conduct
Integrity and Honesty
All staff and volunteers are expected to act with honesty and integrity in every aspect of their work. Content produced or shared by Hope FM must be truthful, fact-checked, and free from any misleading information.
Respect for All
Respect for individuals, groups, and communities is at the core of Hope FM’s mission. Everyone, regardless of their background, beliefs, or views, should be treated with dignity and fairness. This applies to internal interactions among staff and volunteers and with the wider community, listeners, and interviewees.
Christian Values
Hope FM’s operations and communications should always reflect the station’s Christian foundation, promoting kindness, compassion, and inclusivity. Content that could be considered offensive or divisive should be avoided.
Transparency
Be open and transparent in all activities and communications. When mistakes occur, they should be acknowledged and addressed openly, with a focus on corrective actions.
Broadcasting Ethics
Accuracy and Fairness
All content aired on Hope FM must be accurate and fair. Presenters and staff should ensure that they use reputable sources and fact-check information before sharing it. False, misleading, or exaggerated claims should be avoided.
Impartiality on Sensitive Issues
When discussing sensitive topics, such as religion, politics, or social issues, it is essential to present a balanced view, offering multiple perspectives. Hope FM is committed to remaining impartial, especially on politically charged subjects, per OFCOM’s regulations.
Protection from Harm and Offence
Hope FM will avoid broadcasting content that could cause harm or unnecessary offence to its audience. This includes content that could be seen as discriminatory, inflammatory, or unnecessarily provocative. All broadcasts must comply with OFCOM’s guidelines on protecting the public from harm and offence.
Interview and Research Ethics
Informed Consent
Interviewees should always provide informed consent before their comments or participation are broadcast. Presenters and researchers must explain the purpose of the interview or research, how the content will be used, and ensure that participants are comfortable with their contributions.
Fair Representation
When conducting interviews or sharing research, it is essential that individuals’ voices are represented accurately and fairly. Avoid editing or altering statements in a way that misrepresents the speaker’s intent or meaning.
Ethical Research Practices
When gathering information for broadcasts or articles, only use reputable sources. Research must be conducted ethically, ensuring that all facts are verified before being shared. Any plagiarised or improperly sourced content is strictly prohibited.
Confidentiality and Privacy
Respecting Confidentiality
Staff, volunteers, and presenters must respect the confidentiality of sensitive information shared by listeners, interviewees, or colleagues. This includes personal data, private conversations, and any information not intended for public dissemination.
Compliance with Data Protection Laws
Hope FM adheres to data protection laws, including GDPR, ensuring that personal information is stored and handled appropriately. Staff and volunteers must not disclose personal or sensitive information without proper consent, and breaches of confidentiality must be reported immediately.
Social Media and Public Engagement Ethics
Social Media Integrity
All interactions on social media, whether through official or personal accounts, should reflect Hope FM’s values. Staff and volunteers must avoid posting, sharing, or endorsing content that is offensive, divisive, or inconsistent with Hope FM’s mission.
Engaging with the Public
When engaging with listeners or the public, either online or in person, it is important to maintain a respectful and kind tone, even in the face of negative feedback or criticism. Avoid arguments or hostility, and ensure that Hope FM is represented positively in all public interactions.
Misuse of Platforms
Any inappropriate use of social media or public platforms that damages Hope FM’s reputation will be addressed with appropriate disciplinary action, ranging from a warning to suspension or termination, depending on the severity of the breach.
Conflict of Interest
Avoiding Conflicts
All staff and volunteers must avoid situations where personal interests may conflict with the interests of Hope FM. This includes financial interests, relationships, or affiliations that could influence decision-making or impartiality in their work.
Transparency in Disclosure
Any potential conflicts of interest must be disclosed to management immediately. Staff and volunteers are expected to remove themselves from situations where impartiality cannot be maintained.
Accountability and Responsibility
Personal Accountability
Each individual is responsible for their own actions and must be accountable for their conduct, both in and outside the workplace. Any actions or communications that could negatively impact Hope FM must be avoided, and mistakes must be corrected transparently.
Reporting Ethical Violations
If any staff member, volunteer, or presenter becomes aware of an ethical violation, it should be reported immediately to management. This includes breaches of confidentiality, inappropriate behaviour, or any actions undermining Hope FM’s values or OFCOM regulations.
Compliance with OFCOM Regulations
Adhering to OFCOM Standards
All activities at Hope FM must comply with OFCOM’s Broadcasting Code, particularly in relation to accuracy, fairness, privacy, and impartiality. Staff and volunteers must familiarise themselves with OFCOM’s guidelines and ensure their work meets these standards.
Handling Complaints
Complaints related to ethical breaches, either from staff, volunteers, or the public, must be handled in accordance with OFCOM’s procedures. Management will investigate complaints thoroughly and respond promptly, ensuring fairness and transparency.
Enforcement and Disciplinary Action
Consequences of Non-Compliance
Failure to adhere to these ethical guidelines may result in disciplinary action, ranging from verbal warnings to termination of role or employment, depending on the severity of the breach.
Review and Reflection
Individuals found to be in breach of this policy will be given the opportunity to reflect on their actions, correct their behaviour, and, where appropriate, undergo training or mentoring to reinforce Hope FM’s values.
Review and Updates
Annual Review
This Ethical Guidelines Policy will be reviewed annually to ensure it remains relevant and effective. Any updates or changes will be communicated to all staff and volunteers.
Acknowledgement
All staff, volunteers, and presenters must acknowledge their understanding of and commitment to this policy.
3. Hope FM Social Media Policy
Introduction
Hope FM recognises the importance of social media in engaging with our community and promoting our Christian values. This policy sets clear guidelines for how staff, volunteers, and presenters should use social media when representing Hope FM. It also addresses the use of messaging platforms like WhatsApp and text messaging that, while not directly controlled by the organisation, may influence public perception.
The goal is to ensure that all social media activities align with our Christian mission, protect the station’s reputation, and maintain compliance with OFCOM regulations.
Social Media Platforms Covered
Official Accounts
This policy applies to Hope FM’s official social media accounts, including the website, Facebook, and Instagram.
Personal Use
It also provides guidance for staff and volunteers on personal use of social media when representing or discussing the organisation.
Messaging Services
Though WhatsApp, text messaging, and other personal messaging platforms are not controlled by Hope FM, they can reflect on the organisation. Therefore, staff and volunteers must follow this policy when communicating about Hope FM on these platforms.
General Guidelines for Social Media Use
Consistency with Christian Values
All posts, comments and shared content must align with Hope FM’s Christian ethos. Avoid sharing or endorsing content that could be considered offensive, divisive, or harmful. Posts should reflect the values of kindness, compassion, and integrity.
Accuracy and Fairness
Ensure that any information shared through social media is accurate and fact-checked. Misleading or inaccurate posts can harm the station’s credibility. Always fact-check sources and content before sharing, especially if it involves sensitive or controversial topics.
Tone and Respect
Maintain a professional and respectful tone when engaging with followers or responding to comments. Avoid engaging in arguments or heated discussions that could harm the organisation’s reputation. Always handle complaints or negative feedback with care and empathy.
Representing the Organisation
Staff and volunteers should clearly differentiate between personal opinions and official statements when posting on personal accounts. If discussing Hope FM, ensure it is clear whether the views are personal or those of the station.
Posting on Hope FM’s Official Accounts
Approval Process for Official Posts
All content posted on Hope FM’s social media accounts should go through an approval process. Content must be approved by a designated person (e.g., a social media manager or team leader) before being published to ensure it aligns with the station’s values and objectives.
Types of Content to Post
- Inspirational Christian messages and Bible verses that resonate with Hope FM’s mission.
- Community updates, events, and broadcasts.
- Engaging content, such as behind-the-scenes moments, interviews, and listener testimonials.
- News and updates that are relevant to the local community and align with Christian values.
Engagement with Followers
Encourage positive interactions with followers by responding to comments in a timely and respectful manner. Be mindful of the tone and ensure that all responses reflect Hope FM’s values.
Handling Negative Feedback
If Hope FM receives negative feedback or complaints on social media, they must be handled professionally and transparently. Avoid deleting comments unless they are abusive or inappropriate. Instead, respond in a calm and understanding manner, offering solutions where possible.
Personal Social Media Use
Representing Hope FM on Personal Accounts
While personal social media accounts are separate from Hope FM’s official presence, staff and volunteers are encouraged to act responsibly when discussing or referencing the station online. Personal posts should not bring the organisation into disrepute, especially if the individual is publicly associated with Hope FM.
Avoiding Misrepresentation
If you are posting personal opinions about Hope FM-related topics, clearly state that the views are your own and do not represent the organisation. For example,
“The views expressed here are my own and do not reflect the views of Hope FM.”
Confidentiality
Do not share confidential or sensitive information about Hope FM, its staff, or its listeners on personal social media accounts.
Use of Messaging Platforms (WhatsApp, Text Messaging, etc.)
Personal Messaging with a Professional Boundary
When using platforms like WhatsApp or text messaging, staff and volunteers should be mindful of maintaining professional boundaries. Avoid sharing messages that could be misinterpreted as official communications from Hope FM unless explicitly authorised to do so.
Avoiding Miscommunication
While using personal messaging platforms to communicate about Hope FM, be clear that the communication is personal unless otherwise agreed upon. Clarify the informal nature of the conversation to avoid any misunderstandings that the information shared is official.
Inappropriate Content
Staff and volunteers must not share inappropriate, offensive, or divisive content about Hope FM, its listeners, or the community through personal messaging apps.
Legal and Regulatory Compliance
Adhering to OFCOM Standards
All social media and online content must comply with OFCOM’s Broadcasting Code. This includes ensuring that content is accurate, fair, and not misleading. Sensitive topics, including religion and politics, must be handled with balance and impartiality.
Copyright and Intellectual Property
Ensure that all images, music, and videos used on social media are free from copyright infringement. Do not share content that belongs to others without proper permission or attribution.
Data Protection
Do not share personal data of staff, volunteers, or listeners on social media without their explicit consent. Any breaches of data protection laws must be reported immediately.
Handling Social Media Crises
Crisis Management Protocol
In the event of a social media crisis (e.g., a public controversy or online backlash), Hope FM must follow an internal crisis management plan. This includes immediate escalation to senior management, preparing an official response, and monitoring online conversations to assess the situation.
Swift and Transparent Responses
Respond to crises promptly and transparently. Avoid ignoring issues and address the public's concerns in a way that reflects Hope FM’s values. If an error has been made, acknowledge it openly and offer solutions or corrective actions.
Enforcement and Disciplinary Action
Compliance with Policy
Failure to comply with this Social Media Policy may result in disciplinary action, which could range from a formal warning to suspension or dismissal, depending on the severity of the breach.
Reporting Issues
Any staff member or volunteer who becomes aware of a breach of this policy should report it to management immediately. This includes inappropriate posts, unauthorised sharing of content, or harmful messaging that could affect Hope FM’s reputation.
Review and Updates
Policy Review
This Social Media Policy will be reviewed annually to ensure it remains current and effective in managing Hope FM’s online presence. Any changes or updates will be communicated to all staff and volunteers.
Acknowledgement
All individuals representing Hope FM must acknowledge their understanding of and commitment to this Social Media Policy.
4. Hope FM Content Approval Workflow
Objective
The purpose of this workflow is to ensure that all content produced by Hope FM, including radio broadcasts, social media posts, and website updates, goes through a structured review and approval process. This ensures the content aligns with Hope FM’s values, is fact-checked, meets ethical standards, and complies with OFCOM regulations.
Workflow Overview
Content Creation
- Content is developed by the creator, whether it’s a presenter, volunteer, staff member, or external contributor. This includes ideas for radio segments, social media posts, blog articles, interviews, and public announcements.
- The content creator is responsible for ensuring that the initial draft aligns with Hope FM’s mission and adheres to basic standards of accuracy, impartiality, and fairness.
Internal Review
- The draft content is submitted to the designated Content Reviewer (e.g., a team leader or editor) for an internal review.
- The reviewer checks the content for:
- Alignment with Christian Values: Ensuring the content reflects Hope FM’s ethos.
- Accuracy: Verifying that factual information is correct and that sources are reputable.
- Impartiality: Making sure that any potentially sensitive topics are presented in a balanced manner, in accordance with OFCOM’s impartiality guidelines.
- Tone and Respect: Ensuring the content maintains a respectful and inclusive tone, avoiding offensive or divisive language.
- Compliance with Ethical Guidelines: Ensuring adherence to Hope FM’s Ethical Guidelines Policy and OFCOM standards.
Content Feedback
- The Content Reviewer provides feedback to the content creator, highlighting any required changes. This may include suggestions for clarifying information, modifying tone, or adding additional perspectives.
- The creator makes the necessary edits based on the feedback and resubmits the content for final review.
Approval for Publication/Broadcast
- Once the content has been edited, the Content Reviewer rechecks the revised version. If the content meets all standards, the reviewer signs off on the content.
- If further revisions are required, the content is returned to the creator for additional adjustments before final approval.
- Approved content is then passed on to the Approval Authority, which could be the Station Manager, Editor-in-Chief, or another designated approver. This person gives final sign-off for content to be published, aired, or posted.
Legal and Compliance Check (if necessary)
- If the content includes sensitive or legally challenging material (e.g., political or controversial issues, content involving minors, etc.), it is sent to the Compliance Officer or Legal Advisor to ensure compliance with OFCOM regulations and relevant laws.
- Legal approval may be required before content can proceed to the final approval stage.
Content Scheduling
- Once fully approved, the content is scheduled for publication or broadcast.
- For radio segments, the Broadcast Scheduler ensures the content is appropriately slotted into the programme lineup.
- For social media posts and website content, the Digital Marketing Team handles the scheduling, ensuring timely release across platforms.
Post-Release Monitoring
- After the content is published or broadcast, the Content Reviewer or designated team monitors feedback and audience response. Any issues or complaints related to the content are addressed promptly.
- If there are any concerns or issues with the content, it may be retracted or corrected based on feedback and internal review.
Roles and Responsibilities
Content Creator
- Develops initial content and ensures it aligns with Hope FM’s values and basic ethical standards. Responsible for submitting content for review and making any necessary edits.
Content Reviewer
- Reviews content for accuracy, fairness, tone, and compliance with Hope FM’s ethical guidelines and OFCOM regulations. Provides feedback and approves the content for final sign-off.
Approval Authority
- Gives final approval for content to be broadcast or published. This could be the Station Manager, Editor-in-Chief, or another senior figure responsible for maintaining the station’s overall content standards.
Compliance Officer / Legal Advisor (if necessary)
- Reviews content that may have legal or regulatory implications. Ensures that content complies with OFCOM’s Broadcasting Code and other relevant legal requirements.
Broadcast Scheduler / Digital Marketing Team
- Responsible for scheduling approved content for broadcast on the radio or publication online. Ensures
- content is released at the appropriate time and on the right platform.
Post-Release Monitoring Team
- Monitors the response to published content and addresses any feedback, complaints, or concerns. Works with the content team to make adjustments or corrections if necessary.
Content Approval Flowchart
1. Content Creation
↓
2. Internal Review
↓
3. Feedback and Revision
↓
4. Final Review and Approval
↓
5. Legal/Compliance Check (if necessary)
↓
6. Content Scheduling
↓
7. Post-Release Monitoring
Types of Content Subject to Approval
Radio Broadcast Segments
Includes interviews, reports, and any other spoken content for live or pre-recorded broadcasts.
Social Media Posts
All posts on Hope FM’s official social media platforms (Facebook, Instagram).
Website Articles and Updates
Content published on Hope FM’s website, including blog posts, news updates, and event announcements.
Promotional Materials
Any flyers, newsletters, or announcements representing Hope FM.
Timeframes for Approval
Standard Content
Requires at least 24-48 hours for review and approval. Ensure content is submitted in advance to allow sufficient time for the approval process.
Urgent Content
Approval must follow the above workflow for time-sensitive content but may be expedited. Urgent content will be reviewed within 12-24 hours, where possible.
Legal Review
If a legal or compliance review is required, an additional 48-72 hours may be necessary to ensure full compliance with OFCOM and legal standards.
Conclusion
The Hope FM Content Approval Workflow ensures that all content is reviewed carefully for quality, accuracy, and compliance before it is shared with the public. By adhering to this process, Hope FM maintains its commitment to ethical, Christian-focused content while upholding professional broadcasting standards.
